where do you apply for a refund?
The seller has agreed she cannot complete my job but the payment has been deducted to peopleper hour from my paypal account. I cannot find anywhere on this website where you contact the admin team and request a refund
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Official comment
Hi Sharon, many thanks for your message.
I have looked in your account and I can see you are already discussing this with a member of our team.
Please let me know if I can help you with anything else.Hi Philip, many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Please let me know if I can help you with anything else.For future reference the support team/admin team can be contacted at support@peopleperhour.com
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I'd very much like to know that as well. I had a pre-funded job which the seller could not do. I had been stupid and pre-paid the money. A fee was taken from my refund and today I have learned that a FURTHER fee has been applied to my account for "holding" the money at PPH.
WHY WAS THE MONEY NOT REFUNDED TO ME? COMPLETE SCAM!!!
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Similar issue. I've done a pre-payment. The seller promised me to deliver the job in time and as it was agreed. But she failed. She has been feeding me with lies for 2 months! Asked me to wait for a week, then for another one, for two more etc. Now she doesn't answer my messages at all. I don't wish to get the fee applied to my refund when I'm asking for it. What should I do in this situation?
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