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danielle

• February 14, 2017 21:45

Hi,

My buyers are coming back to me time and time again over the past few weeks saying they are not getting notifications (different projects, different buyers) - my invoices are unpaid as buyers don't know I have issued one, my messages are unread as they have no idea I have sent one, and I have no idea if my proposals are reaching buyers either. Quite simply this is costing me money, and annoying both me and my buyers.

I seem to be getting their notifications most of the time (although there have been 3/4 instances where I have had nothing - it is only because I use the site every day I see them). What is causing this please - it has happened before but in the last month this problem has become much worse?

I apprecaite if you could look into this please - it looks like I am not the only one with this problem?

Danielle

 

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• Official comment

  

  Permanently deleted user

  • February 15, 2017 20:35

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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