CAN'T UPDATE MY PROFILE

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Rakibul Hasan

• March 10, 2017 22:20

Hi sir,

I tryed to update my cover photo ,profile picture and profile information. I saved it so many time, It was show save. but actually it was not saved.

Can you please help me to solve my problem.

 

Thanks 

0

• Official comment

  

  Permanently deleted user

  • March 12, 2017 13:08

  Thank you for your message.

  We are sorry for the inconvenience caused to you. Please note that there is a change in the Profile moderation from our end from today onwards and you may not be able to edit your profile directly. Once you update your profile, it will be checked by our moderators and then they will approve / reject your details accordingly.

  We understand your concern regarding the recent changes made on our website, however this is only to make sure we have genuine profiles only. We appreciate your patience.

  We have checked with our moderators and informed that you need to upload your single profile picture as your picture.

  Please let me know if I can help you with anything else.

  Thank you.

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• 

  Karolina

  • March 13, 2017 11:13

  Does this mean that despite getting no feedback that my updates are in moderation, that they are in fact being moderatetd?

   

  Some kind of feedback would help the user understand the process considerably.

  -1

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• 

  Rakibul Hasan

  • March 14, 2017 09:42

  Hi,

  Thanks for solve my problem..Pleased to Honorable PPH Customer Support Team for their quick response on my question.

  Rakibul Hasan Rony

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