Urgent: Email Cannot Be Changed
Hello,
I am in urgent need of help regarding my primary email address. I am unaware of how to open up a ticket or contact PPH directly, so I am posting here.
I've recently changed my email address and I no longer have access to the email address on file (which means zero notifications about job notifications).
I've tried to change the email address many times but it just won't change. I.e. when I change and hit save, it just retains the old email address.
If you can help, please send an email to 'maxwell_jacobs@outlook.com'.
Any help on this would be greatly appreciated.
Regards,
Max
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Official comment
Hello Max
Many thanks for your message.
I have opened up a ticket for you with our customer support team and someone will email you soon.
Please let me know if I can help you with anything else.I noticed you had a similar conversation with our support team previously:
Thank you for your message.
I'm very sorry to hear about this. Please help me with the error message that you're getting while changing the email address so that I can check the details and assist you.
And also help me with the new email id that you were trying to update on your account.
Please let me know if I can help you with anything else.
Thank you.Comment actions -
Hey Kelly,
Thanks for opening up a ticket for me (still waiting on the email).
Yes I posted something similar to this community but I don't believe I ever heard back from anyone...
There is no error message, the new email just doesn't save - see screenshot attachments below.
As you can see from the above screen shots, I have not been able to saved my new email address. I.e. I have not been able to change from 'max.jacobs@bulletproofentrepreneur.com.au' to 'maxwell_jacobs@outlook.com'.
I look forward to hearing from you.
Regards,
Max
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