CREDIT CARD OPTION NOT WORKING

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James

• March 29, 2017 21:15

Hello,

I want to pay by credit card, I enter my details once complete it takes me back to choose payment option. Any ideas? 

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• Official comment

  

  Permanently deleted user

  • March 30, 2017 09:59

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  SISRIKSHA

  • April 02, 2017 10:25

  I have the same problem

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  Wipula

  • July 23, 2017 03:59

  I want to pay my renewal by credit card, I enter my details once complete

  It says error and to contact customer support.

  Wipula

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  Vincent

  • August 03, 2017 15:30

  I have never been able to pay by my debit card as it just freezes and computer and I can do nothing (not even close that window or go back) and I have to end task my browser.  This is the same even if I turn off my anti-virus.

  However, it does seem to work when I chose PayPal as an option but then I have to pay extra; I thought because PayPal was using a poorer exchange rate.  But I now want to pay £45 to someone in the UK but PayPal expects me to pay £50.10.  Why?

  I have checked my PayPal account and I do not owe any money so why the extra £5.10?

  This does make it seem convenient that paying by card directly to PPH has never been a workable option.

  I see that I am not alone with this problem. Did anybody find a solution?

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  mike

  • November 24, 2017 14:31

  same problem...what can be done

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  Sally

  • January 17, 2018 05:47

  I enter my credit card info and it takes me back to the main page saying I have to contact customer support.  Also, I have changed banks and ALL of the credit cards listed are now defunct.  How can I delete them?  Thanks, Sally

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  Len

  • January 31, 2018 01:31

  Same problem today using new credit card.

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