Buyers giving absolutely no information

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Nick

• March 30, 2017 08:42

Hello PPH,

 

I put a message in here nearly two months ago and have had no response. My issue is with buyers not putting information in their request. I asked that buyers are moderated as much as freelancers as there are so many jobs on here where I don't have time to ask to see the images in question. I honestly thought that this should be absolute common sense, but it's not and very few actually give a good brief.

 

So I'll ask again. Can PPH please moderate the buyers and make sure that if they need work on a picture, they post the picture. Here's a couple of examples...

I need someone to photograph my dad's 60th.

or

Can you cut the girl out of the complicated background (no image)

This is absolutely useless, I don't have time to ask to see the work in question, or to ask where it is, or when it is, or how long it is, it seems ridiculous to me that people are still having to ask.

Can you please do something about this and at least contact me to keep me posted, this is a great site, but this is the one huge bugbear that puts me off. It's the simplest request in order for me to do my job properly and not wait for moderated request to simply 'see the picture'.

 

Thanks,

 

Nick

1

• Official comment

  

  Permanently deleted user

  • March 30, 2017 10:27

  Hi Nick, with regards to your first point here is the response you received last month.

  Hello Nick,

  I hope this message finds you well. My name is Natalie and I am a Senior Advisor with PPH Customer Support Team. I am sorry for my delayed reply though we have been receiving an unprecedented amount of requests which has resulted in delays, but we are working hard to provide each and every user with the appropriate attention.

  First, I would like to apologise about the inconvenience you are having. I will be taking over the case from now and I will do my best in order for us to resolve it.

  I understand what you mean and we are in the process of creating a feature that will allow all of our users to proceed and attach pictures of their work.

  Thank you for your patience and if you have any other inquiry please let me know.

  Have a lovely day.

   

  For your second point, many thanks for your suggestion. I will pass it on to our product team.

  Please let me know if I can help you with anything else.

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  Alex

  • September 21, 2018 07:05

  Hello Nick,

  thanks for talking about this problem, on Web development jobs is even bigger.

  Every day the amount of projects that have no information at all or ridiculous specification increase.

  Some of them have unrealistic budget, even for low economy countries and have the High Value badge!

  How is possible to pass moderation with a project description of one line and no attached documents?

  Buyers need to be forced to provide a minimum of information, that's the first way to stop useless projects that waste workers time, protecting good customers (escaping from PPH) and improve the quality of PPH.

  I am reporting loads of this kind of projects, not sure if is useful.

  A solution in other Freelancer Website is to enable buyers to post projects only if they put a deposit first, that will reduce the amount of time wasters.

  Thanks,

  Alex

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