Can't receive escrow payment

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matteo

• April 03, 2017 10:39

Hello. More than one week ago I completed a job, but PPH refuses to release the escrow fund into my account.

I received an email, stating "Your Invoice wasn't approved" which asked me to update my payment infos; the only problem is that when I follow the link provided by the email, all my infos seem verified and in order.

I also filled a ticket here one week ago, but I wasn't contacted from your support team and no further notices were given to me. As you can understand, I'm more than willing to work to solve this problem, but I'd like to receive some feedback and direction on what I'm supposed to do to receive my money.

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• Official comment

  

  Permanently deleted user

  • April 04, 2017 12:51

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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