Refunds

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Simone
  • Edited

I am unable to see the option to request a refund in the Workstream.

I asked someone to do a new CV, cover letter and linkedin profile for me. They said it would be ready by Thursday. Thursday came and went and still no response.

I emailed them on Sunday and received an email on Monday to say I would receive the information by cob today. COB to me is 5pm... its now 8.48pm and I have had no communication and in fact I have managed to get myself an interview without his help. So I would like my money back, otherwise I will be calling AMEX to do a chargeback.

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Comments

5 comments

Date Votes
  • Official comment
    Permanently deleted user

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Please let me know if I can help you with anything else.

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  • Winston

    My deposit was refunded before the job got finished due to misunderstanding.I will like to put that money back in Nirmal's work ESCROW so that i can release the money once the job is completed.

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  • Nick

    So I completed a project last week for a buyer, he paid me for the work and then raised a chargeback which PPH are defending. However this means that they have frozen my PPH account meaning I cannot withdraw any money whatsoever until the chargeback is resolved - The attitude front PPH aid appalling and they have no interest in the fact that this is my livelihood

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  • Natasha

    I accepted an offer for a job but the freelancer cannot complete it (he has said to initiate a refund). I cannot find the request refund button on the workstream page. Please will you help. Thank you.

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  • Jessica

    I am Not sure how to go about a refund

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