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 I'm not happy with the new fee arrangements from 1st May. I do not invoice £375/month so to justify the 20% you will charge, I will have to increase my fees, probably resulting in getting even less work. Its too big an increase!

 

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17 comments

Date Votes
  • Official comment
    Permanently deleted user

    Many thanks for your message.

    I have opened up a ticket for you with our customer support team and someone will email you soon.

    Please let me know if I can help you with anything else.

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  • Anna Lena

    Well, I just had to pay twice as much fees as I paid before. You can imagine my surprise. I was on a leave for one year and just came back to work.

    All the "Knowledge base" documents users are referred to form the Payment page (for example when using fee calculator) are outdated.

    Everything is in T&C so looks like it's good idea to check it once in a while. I still plan to go through my email box and see if I got any notification about this change. I hope I did and it is my fault I did not read it well.

    I am an old user and still new fees apply to me, because PPH added a small trick to T&C and if user was not paied in May 2017 no matter when was registered has to follow new rules.

    I was doing plenty of small jobs and paying 20% is simply insane! I will have to increase my prices to make up for it and it is already hard to get paid decent money for a work!

    I am so deeply disapointed with a service I was using for so many years!!

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  • Helen

    I agree, fees are increased to much and yet many of the sellers you allow to offer very low prices for work they need done.  Why don't you get the sellers to pay 10% and the buyer 10%?

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  • Jean

    I'm a buyer and agree with the  vendors - pph fees are too high for the role that they play and their crappy interface.

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  • Bhavanshu

    Hi,

    Why have you guys charged 20%?

    I have been charged $96 for an invoice of $480. 

    Let me know what can be done about it and why such an exuberantly high commission?
    I have done more than $2000 worth of work from my PPH id and first time facing this issue.  It used to be 15% till $280 and then reduces further.

    Pls do something about it. 

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  • Anna Lena
     
    Bhavanshu
    Fees increased. Read T&Cs.
    For earnings above $650 it's 5% fee, but for first $650 each month you pay 20% fee.
    Nothing can be done with it.
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  • Jean

    "Nothing can be done about it" - That's PPH bullshit!  PPH does not do enough to earn such fees.

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  • Anna Lena

    I know that. I am not from the PPH team. We can be unhappy and complain, but they will do as they please without even letting us know. The only thing we can do is to leave this place go somewhere else :/

    I wouldn't mind paying some kind of monthly subscription instead of this crazy fees.

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  • Jean

    I agree Anna, I'm a buyer but sympathise with you.  I don't see where pph earns its fees and pph is suspiciously circumspect about their fees, that can change w/o notice, to both buyers and sellers.  It's all buried in their policies instead of being up-front.  Should be easy to set up a website that works better and treats people more fairly than pph.

     

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  • Anna Lena

    I agree.

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  • Mike

    This is why people will try to work outside people per hour as much as possible. Surely once they see a drop in work done through the site they will reduce fees.

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  • Inez

    They never react on issues like these. This is such a shitty platform it is a shame. How can they look in the mirror everyday?

    I openly tell every buyer they can proceed with jobs outside PPH and I always give them examples what I have to charge here in order to make up for their ridiculous fees or what I charge in the "real" world.

    They intercepted two of these messages to buyers within 2 weeks (and I'm seldom here, only if there are jobs worth quoting for. Most of the jobs here are only for amateurs, not professionals, at öeast with regards to rates.

    Absolute losers, those PHP poeple, but they are öaughing their asses off, I'm sure ;-)

     

     

     

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  • Avi

    PPH has turned into a ridiculous platform to work on.

    New service fee is even more stupid & instead of rewarding loyal freelancers they are encouraging us to leave the platform and sign up at some other website.

    I have done $25k+ worth of work here in past 3-4 years

    The new service fees applicable to my account is:
    First $700 earned with a Buyer (excl. VAT) 20%
    Between $700 and $7,000 7.5%
    Over $7,000 earned with a Buyer 3.5%

    Suggest been more active on other platforms.

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  • Paul

    They just increased fees AGAIN.  Even higher now.  They really are sucking every drop of blood from sellers.  I have been on the platform for years, the increase in fees has been extraordinary.

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  • Darryl Business Helper

    a tax of 20%  for every £100 upto £500 earnt from every buyer is FAR TOO much !!

     

    in effect I lose 20% on EVERY JOB TAKEN !!

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  • Helen

    It's disgusting.  They need to maybe start charging the buyers 10% and the seller 10%.  Make it fair.  I do very little work now on PPH as it doesn't pay me.  

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  • Mike

    When a buyer asks if you can do it at a better price... the answer is to not work via peopleperhour. This should be a safe platform for buyers and sellers at a fair price. We take less fee or take risks. 

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