Identification documents problem

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Sonja

• March 16, 2017 09:27

Hello,

I have received payments in the last 3-4 months via your platform and I have a reliable client here, with who I'm extending collaboration. Why does the site require for me to upload my government ID and a utility bill when I want to withdraw the funds? I uploaded my government ID card screenshot, but I really don't have any utility bill under my name. The apartment I live in belongs to my parents and all the bills are under their name. It's really uncommon in our country that each person has bills under his name. What should I do? What to upload then? I only have a bill for the internet under my name and I provided a screenshot of that, that you rejected. Do I have to go to my bank to require a statement then? 

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• Official comment

  

  Permanently deleted user

  • March 16, 2017 11:03

  Many thanks for your message.
  I have opened up a ticket for you with our customer support team and someone will email you soon.
  Please let me know if I can help you with anything else.

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