Why do my invoices take so long to reach my client?
I invoiced my client Fri 21st - and even though he wants to pay the very same day, he cannot pay it until Tuesday 25th because it takes that long for the invoice to reach him.
What is going on which takes 2 working days? As soon as I send the invoice it should reach my client - that's what would happen if I emailed it to him - why is PPH so slow in this regard?
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Official comment
Hello Michael,
We need to take this time to ensure all work is completed correctly so that there can be no future disputes with paid invoices.
I am very sorry you have taken an issue with our procedures and requirements, however please be advised that the reason we enforce these rules is because some sellers request upfront payment without providing any guarantees to the buyer. Some times the buyer is told what to say, and other times the buyer insists he just pay before hand so as to make sure the seller will deliver. However when the seller fails to deliver, for what ever reason this may be, the buyer always blames us for failing to protect them and demand a refund. For this reason, we have applied some 'unbendable' rules without much "wiggle-room" and ask our sellers to accept these rules for obvious reasons. Sellers that fail to follow these rules are issued with a warning, a penalty, and then if this is repeated their account is suspended. Please be sure to provide proof of work in the workstream otherwise the next step, which is a penalty, will be applied without prior warning.
I hope this helps, but if there's anything else I can do for you please be sure to let me know.
Kind Regards,Comment actions
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