System won;t let me pay - is system down?

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Steve

• June 13, 2017 22:23

When I click "accept" to hire a freelancer's proposal and enter credit card info, the system won't process payment.  Please see attached screen shot showing it won't connect. I tried both IE and Chrome browsers.  

I called the payment processing company "live.adyen.com" tech support. They said I have to call People Per Hour, which understandibly, is impossible to call.

Help - the freelancer will think I'm a bad guy from not paying.  Thanks!

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• Official comment

  

  Permanently deleted user

  • June 15, 2017 09:46

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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  Steve

  • June 15, 2017 15:35

  Fixed:   it turns out my work has a firewall of some kind that prevented me from using the payment screen. I tried on my home computer at it worked perfect.  Thank you.

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