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Gregory

• April 12, 2017 22:55

I've spent two time sensitive days trying to process a simple payment to pay a seller for services. Your payment processing portal kept bouncing me back to the "accept proposal" page with NO explaination or verification if a payment failed to go through. After two days of trying, switching credit cards and using 3-4 computer and tablets, clearing my history/cache I find out that you disable my account and required me me to basically start over again by submitting several documents to prove/show my identity.

After engaging with sellers for over two weeks your software or dashboard NEVER informed me that I needed to update my details or account. I was embarrassed after dealing with sellers in/with confidence assuring them that I would send their deposit. 

Within your forum other users have experience the same challenges.

You should fix this asap.

Greg

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• Official comment

  

  Permanently deleted user

  • April 13, 2017 20:00

  Many thanks for your message.

  I have looked in your account and I can see you are already discussing this with a member of our team.

  Please let me know if I can help you with anything else.

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