Customer Support ??

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Taha

http://support.peopleperhour.com/hc/en-us/requests/600016?page=1

Just have a look at this ...
I don't know if people can see this or not but this is getting annoying now.

I have an issue where my payoneer card is still pending verification even after submitting the requested documents. I opened a ticket and got a typical reply that it will take some time. so i waited even though my need was urgent. now its been four days. i opened another ticket where the guy told me i didn't upload all the documents needed while i actually did and provided a screenshot as well so he told me that he will refer me to someone senior. and thats the last thing i heard. after that no response. i did text them but no reply till now. I am sure my issue wouldn't even take half an hour to resolve but its been four days now. any help or suggestions ??

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8 comments

Date Votes
  • Official comment
    Permanently deleted user
    • Edited

    Many thanks for your message.

    I have altered the status of your ticket from 'high' to 'urgent', however our senior advisers are extremely busy at the moment with a higher than usual volume of ticket requests.

    Please let me know if I can help you with anything else.

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  • Taha

    thank you ... please resolve this issue for me ...

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  • Taha

    Can i have an estimated time frame ??

    Its been seven days now ... and i haven't heard a single thing from any representative

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  • Taha

    Kindly do reply ... and please don't ignore ...

    Because i've been getting ignored for last 4 days now

    All my tickets are getting closed without any response

    No words from any representative

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  • Taha

    Kindly help me with this issue so i can withdraw my payments and get off this site for good ... it has been my worst freelancing experience in 8 years of freelancing

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  • Permanently deleted user

    Hi Taha, I apologize for your delay in getting a response. I can now see you have had a satisfactory response to your issue and the problem has been solved. 

    Please let me know if you have any other issues.

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  • Taha

    Thank you so much ... My issue has been resolved :)

    -1
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  • Kazi

    I can not create my ticket urgent status. I can not refund my work . and very bad system. why I can not cancel hourlie job ?

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