Huge PPH fee. Why?

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Karin

• September 06, 2017 19:46

I have been docked an unusually large fee for my last piece of work. In fact, the fee have not been consistent: £24 one time and £96 the next for the same value invoice. Please can someone explain this to me?

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• Official comment

  

  Permanently deleted user

  • September 07, 2017 14:55

  Hi both,

  Please see our Terms and Conditions:

  https://www.peopleperhour.com/static/terms

  Section 8: Fees, for information regarding fees and how we calculate these.

  Please let me know if I can help you with anything else. 

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  Tina

  • September 07, 2017 00:21

  I'm having the same problem, which has never happened to me with People Per Hour before. This Hourlie came back saying it took 4 hours when really it should have only taken 1 hour. How do we deal with this?  

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  Tina

  • September 07, 2017 15:28

  Hi Kelly, 

  I reviewed Section 8 and I'm pasting the subsections below for your reference, to tell me which section applies to both our issues...? 

  8. PPH fees

  8.1 Buyer Fees

  8.1.1 NDA Fee

  8.1.2 Talent Scout Fee

  8.2 Seller fees

  8.3 Zero Service Fee scheme

  8.3.1 General

  8.3.2 No Service Fee

  8.3.2. Eligibility

  8.4 Admin fee for inactive User accounts

  8.5 Currency Conversion

  We are Buyers FYI. My problem is this Hourlie is charging me for more work than the original Hourlie order, and is asking for more money to resolve a problem that wasn't there when they began the work on my web site. The Hourlie has my log-in information for my site, and is negotiating a higher rate. 

  I'm not pleased and haven't had this problem with PPH before. I did put in a Dispute Resolution but I think you should respond more comprehensively especially for other Buyers in the PPH community. 

  TINA

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  Mohammed

  • September 11, 2017 13:23

  direct contact from here :

  http://support.peopleperhour.com/hc/en-us/requests/new

  attach screen shots

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