Deposit into my PPH wallet with incorrect reference

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Robert

• September 07, 2017 13:58

Hi Support Team,

I am writing to inform you that a friend of mine mistakenly put a wrong Reference code when he tried to deposit funds into my PPH account via UK Bank Transfer.

The correct reference code for my deposit is RT00053 but my friend mistakenly put RT00043 in the Reference column for the transfer. Below is the details of the person who made the payment on my behalf:

 

Please, I need your help on how to resolve this error asap.

Regards,

Bob

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• Official comment

  

  Permanently deleted user

  • September 07, 2017 15:03
  • Edited

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

   

  **** PLEASE DO NOT PUT UP PERSONAL DETAILS (especially bank information) ****

  if you need to you can directly contact the support team with the details at support@peopleperhour.com

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  Robert

  • September 08, 2017 07:10

  Hi Kelly,

  Thanks for responding quickly. I didn't get any email notifying me that a ticket has been opened for this issue neither did I receive any email from the support team.

  Please note that I can be quickly reached via my personal email at; robert.thompson@privaterelay365.com for future notifications. I have also emailed the Support Team with my personal email address.

  Thanks for your help.

  Regards,

  Bob

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  Robert

  • September 08, 2017 08:10

  Hi Kelly,

  Can you kindly re-open the ticket for me with your customer support team so I can quote the ticket number in my future communications via my personal email ID?

  Looking forward to your response.

  Regards,

  Bob

   

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