Payment system not working

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sean

• May 09, 2017 09:11

I am trying to make a payment for a proposal, yet the systems appear not to be working...

I have tired multiple times to deposit funds into my escrow account and to pay the proposal directly. I tried with a credit/debit card and paypal.  Each time it just kicks me back to the payment home screen asking me to select an amount to pay and a method to pay with.

 

Very frustrating.

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• Official comment

  

  Permanently deleted user

  • May 09, 2017 09:37

  Many thanks for your message.

  I have looked in your account and I can see you are already discussing this with a member of our team.

  Please let me know if I can help you with anything else.

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  sean

  • May 09, 2017 09:41

  If you are able to give me a solution that would greatly appreciated.

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  chris

  • May 09, 2017 11:47

  same here 

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  Tré

  • May 09, 2017 15:57

  experiencing the same problem here. 

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  Permanently deleted user

  • May 11, 2017 08:40

  Hello Sean,
  
  I am very sorry to hear that you are having trouble completing a payment in our site. Please be advised that all transactions that are processed on Peopleperhour go through our standard security checks and we have a number of controls and checks that take place before any transfer of funds can proceed. These checks are part of our on-going commitment to maintaining the security of our customers’ funds.
  
  Unfortunately the Payments Team has not been unable to verify your account electronically and you will not be able to make any deposit in our Platform until we receive additional documentation. We request that you provide us with clearly legible scanned colour copies (scan, photo or screenshot) of one document from each of the categories listed below:
  
  • a copy of a Government issued ID with all information clearly visible (Passport, Driver’s License or National ID Card)
  
  • a copy of a recent utility bill or Bank Statement showing your name and address (less than 3 months old). This can be anything from gas to electricity to mobile phone bill. Additionally, an online bank statement that includes both your name and address will do.
  
  • a copy of the front and back of the card you are trying to use on your PPH account. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits at the number on the back (CVC/CVV number)
  
  • a PayPal account statement. Please log in to paypal.com, go to Profile > Settings and send us a screenshot of this page.
  
  Thank you for being patient. If you have any other inquiry please do not hesitate to contact me again.
  
  Kind Regards,

   

  This can be done in your profile page or through support@peopleperhour.com

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  Gayatri

  • February 09, 2018 12:04

  Hello,

  I am having my freelance account here and my free credit is over now. I want to upgrade my account credit; so that I can bid on projects. But whenever I am trying to take the membership plan by depositing the total amount there via paypal, it is rejecting. Don't know why. My paypal account is all perfect.

  Kindly help me to take the membership plan here.

   

  Regards,

  GS.

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