Not getting messages in workstream

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Francesca

• May 12, 2017 16:21

Iv had it several times where messages that have been sent to me are not appearing in my workstream. Sometimes i get an email alert for a message and then when i loggin to my account there is nothing there. Other times i get no email alerts - but then get a random message through from a client asking why im not replying to them, or have i seen any of their messages. Its delaying work - as im unaware clients are trying to get old of me - I noticed in previous support queries that this has been a known bug for a few months - any hope of getting it sorted soon as its causing problems when my clients cant get hold of me.

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• Official comment

  

  Permanently deleted user

  • May 14, 2017 21:43

  Many thanks for your message.

  I have opened up a ticket for you with our customer support team and someone will email you soon.

  Please let me know if I can help you with anything else.

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