refund credits if the buyer doesn't respond/ignores proposals

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Adam

I just get rather frustrated when the person posts a job, I send a credit and then they go offline forever and never award the job to someone, the credit(s) could have gone to another job that may have been successful. I understand it is not your fault because obviously you cannot control their activity, however I would appreciate it if there was a way to refund the credit(s) after a certain amount of time if they don't selected anybody, for example I have one proposal that was sent 3 weeks ago and they haven't even chosen anyone/not even read my proposal. I believe this would benefit sellers.

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8 comments

Date Votes
  • Official comment
    Permanently deleted user

    Many thanks for your suggestion. I will pass it on to our product team.

    Please let me know if I can help you with anything else.

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  • Adam

    Extremely good point Mark. Definitely needs to be addressed.

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  • Stephen

    This has been suggested many times and responded to by KellyBot with no further action.

    There's a bottom line here.The more spurious jobs posted, the more proposals are wasted, and sellers buying blocks of proposals to repeat the cycle.

    All that has been done in response by PPH is to introduce the High Value 3 credit scam and the job contests - another name for spec work.

    Don't hold your breath....

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  • Adam

    It's a shame that money is more important than the people that actually make PPH what it is. Without us they are nothing.

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  • Megan

    My suggestion is to point out to buyers in our proposals that it would be great if they could cancel the job if they change their mind to ensure we get our credits back

    I doubt PPH makes this clear to them.

    Although Im not convinced that PPh will refund us for cancelled jobs.

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  • Stephen
    • Edited

    PPH already refunds a proposal credit if the job is cancelled, and rightly so.

    Issue is that many/most jobs drift towards oblivion without any caption steering the ship, either having abandoned it, or never been aboard in the first place.

    Enough of the metaphors. Just safe to say if you request that of buyers, in many cases all you'll get is silence.

    What I would like is the ability to cancel a proposal and get the credit refunded at ANY point in the 30days it's active, and has not been awarded, or your proposal responded to in any way.

    It would dent PPH's financial bottom line, but really give then a kick up the rear to clean up their act re buyers, and give sellers some confidence they give a shit.

     

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  • Adam

    Exactly. Just sent 5 proposals and all of them ignored.

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  • Stephen

    Adam, just wait until that is 50 and all ignored...

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