Refund Fee

james

June 15, 2017 14:33

The guy who bid and won my job missed all of the deadlines and failed to produce any work at all.

Upon the advice of PPH support I requested that this person refund me. He did, but you guys charged ME 10% because of HIS ineptitude.

This rubs salt into the wound of the hassle of chasing this poorly performing PPH'er and delaying my project due to his non-performance.

Please can you refund me the refund fee.

If you need paying, I suggest you knock on his door,

Kind regards,

James.

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Mohammed

June 15, 2017 20:38
There is a 10% cancellation fee, can be waived if it's the 100% the seller's fault, ex : if he did not deliver anything at all.

read here : 6. Cancellations and refunds

https://www.peopleperhour.com/static/terms

I believe you should give the seller clear feedback and a chance to fix the work, at least two further iterations on the work delivered...otherwise it can't be 100% the sellers fault.
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james

June 16, 2017 05:15
Hello. Yes all of this was done according to the terms you highlighted. But still the PPH machine took 10% as a refund fee!
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Mohammed

June 16, 2017 10:28
Because, it's taken by default whether it's the seller's fault or not.

open new ticket from here :

http://support.peopleperhour.com/hc/en-us/requests/new

explain everything, 10% fee should be refunded
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