Please improve invoicing / records

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Melanie

• December 04, 2017 23:25

I love using People per Hour, but I find the invoicing so confusing. The different payments (to the hourly and then the buyers fee to PPH) sometimes don't match to what comes out of my account. 

I would like to keep using the service, but can you simplify how the billing works?? I'm spending hours each month trying to reconcile all the payments.

Given all the similar requests, it would be great if you could look into this.

 

 

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  Permanently deleted user

  • December 06, 2017 11:35
  • Edited

  Hi Melanie,

  You can use PDF editor and edit the documents to suit your accounts, each country and each PPH user is different, and therefore it would be difficult and time consuming (and more costly) for us to create more paperwork for our admin staff to do invoices for each unique buyer and seller on each transaction.

  If you think I have missed your point and feel you have valid feedback then please place it in our feedback section.

  Please let me know if I can help with anything else. 

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  Melanie

  • December 06, 2017 11:47

  So are you suggesting I just change the invoice to the amount that comes out of my bank account? I don't have a problem that I get one bill from the Seller and one bill from PPH. But, it's the fact that the amount taken from my account does not match the invoice. 

  There are sometimes rewards or discounts but these are never detailed or accounted for?

  I'm not asking you to make more work, I would prefer to have less.

   

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  Permanently deleted user

  • December 07, 2017 10:46

  Hi Melanie,

  Yes I am suggesting that as it will surely have an impact on your tax at the end of a financial year?

  Perhaps at this point it would be better to speak to your accountant about the issue.

  Please let me know if I can help with anything else.

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  Andy

  • January 09, 2020 14:25

  I have the same problem. This is a ridiculous way of doing business. I have my book keeper chasing me for matching invoices and its a nightmare trying to get one. I have actually decided not to use PPH again because of this reason.

   

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