Paypal account not verified

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Abbie

• December 09, 2017 13:51

 It's been weeks, and my paypal account is still pending with no explanation. I can't withdraw my funds. I opened a ticket, but no one is responding to me.

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• Official comment

  

  Permanently deleted user

  • December 11, 2017 13:24

  HI Abbie,

  Your open tickets and pending paypal are being looked at by our payments team and senior advisers. Please be patient, it was, as you assumed, because of your email mismatch.

  Please let me know if you need anything else.

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  Abbie

  • December 11, 2017 21:58

  Is there anything that I should be doing? I still haven't heard from support about whether they need more information. I honestly feel like if you guys already knew this was an issue, you should have brought it to me a long time ago instead of just let sit there as "pending." Are you going to reject it? I need to know what's going on.

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  Permanently deleted user

  • December 12, 2017 11:57

  I am very sorry for the further delay - I have moved your ticket to urgent as I am sure you are desperate for some sort of resolution - there are numerous internal notes within your tickets which you cannot see, but rest assured your case is being looked at and I am hopeful that your documents won't be rejected outright.

  Regards.

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  Jessie

  • March 01, 2019 11:05

  I'm having exactly the same problem as Abbie, can you please add this to your urgent list so it can be sorted, please?

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