Unable to withdraw - no communication since Wednesday

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Nicci

• December 10, 2017 17:29

Hi, 

Since Wednesday, I have been trying to withdraw from my PPH account but keep getting a red box message saying that my documents need to be verified.  As you will see from my account, my documents have been approved for some time and I have been withdrawing since then. 

I sent a message on Wednesday and received a reply from a Suresh asking me to try a different browser.  I replied saying that I tried a different browser as well as trying a number of different things and the problem still persists.  I now urgently need to withdraw funds from my account and would appreciate this problem being resolved urgently.  Thank you, Nicci Rae

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• Official comment

  

  Permanently deleted user

  • December 11, 2017 13:56

  Hi Nicci,

  We have escalated this to our technical and payments team as clearly this is a technical issue you are having with your payments. We haven't seen this with anyone else. Please be patient and we will have it resolved ASAP>

  Please let me know if I can help with anything else.

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  Hamo

  • December 13, 2017 21:33

  Hello.

  I have the same problem. I tried to withdraw from PPH to my paypal account and got the same message in red box. Can someone help please?

  Thank you.

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  Nicci

  • December 14, 2017 08:47

  Hi Hamo, I contacted Support and was told that it was a technical issue which was then passed onto their IT department and mine is now working again. 

   

  Nicci

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  Hamo

  • December 14, 2017 12:35

  Hi Nicci. I solved the problem. Thank you very much for the help.

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