Help with deposit

Follow
Greg

I haven't been able to speak with anyone from People Per Hour, despite trying for the last 3 days! I have located an email address 'support@' as well as emailing the usual 'mail & info@' which just sends me an automated 'Support tickets cannot be created via email' I have tried your portal support however I have not received any response. I have also located an office telephone number however all lines are dead. Even your FB page has an automated robot chat which doesn't answer the question! You don't offer any post/email functions on your FB page.

I deposited £600.00 into 'my account' on 5th Dec 17 (8 days ago) with the correct reference GL000XX (Please email for full ref). I am yet to see this money deposited into my account. But more worrying is the inability to contact anybody through the various channels. 

The monies were paid by a UK bank account with the business name of: XXXXXX
People per hour account name: XXXX. (This information has been sent directly)

Can you please confirm that you have receipted my monies and the amount will be credited to my account? I was advised this would take a maximum of 3 days.

0

Comments

1 comment

Date Votes
  • Official comment
    Permanently deleted user

    Hello Greg

    Thank you for your message.

    Sorry for the delay in response as we have been investigating this transaction. 

    Please be informed that we had found the funds and added them to your wallet, you can now use them to pay the seller on the site. 

    I would also kindly suggest that you consult the following link from our help pages, it has instructions on how to pay by bank transfer. Please read it carefully because if the deposit is made another way, the funds will come to our bank account but our payments team will not know to which user's account to deposit the funds in.

    http://support.peopleperhour.com/hc/en-us/articles/205217447-Paying-by-Bank-Transfer

    Also if you send an email to support@peopleperhour.com from your email address connected to your PPH account it will create a ticket for your issue.

    Please let me know if I can help you with anything else.

     

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post