Refund

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Bruce

 You need to learn how to deal with buyers in the US. your instructions are horrible. I paid a deposit and can't get refund. You tell me to select refund under Options, THER IS NOT REFUND SELECTION. I am using Safari on iMac and iPad. 

If you can't deal with these things I want all my money back NOW. This is pathetic. I should have stayed with a US or UK based company

 

I can't imagine how you got such good press. I wonder if true. bruce@simiantales.com

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3 comments

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  • Official comment
    Permanently deleted user

    Hi Bruce,

    I assume you are having an issue with a recent seller, perhaps the one you have raised an issue about in your recent ticket request to customer support?If you go to the workstream with Jennifer then scroll to the section where you would normally send her a message there is a bit of text above that says "MORE" click that and you will see the refund request option - press it.

    Jennifer will be notified of the refund request and have an opportunity to dispute it. I would strongly advise you to make sure all evidence of the dispute is in the workstream i.e. poor quality work etc.

    The website is exactly the same no matter which platform or device you are using.

    PPH is a London (UK) registered company, this can be found within the terms and conditions.

    Please let me know if I can help with anything else.

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  • jon

    HOw do you apply for a refund? I paid for something that couldn't be done.

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  • Haris

    Hi Jon,

     

    you can learn more about refunds in the following links:

    However, you can still try contacting other freelancers that may have the ability to complete the requested task.

    In any case, I hope your experience with PeoplePerHour is good.

    Thanks,

    Haris

    Product Manager @ PeoplePerHour

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