Live chat support

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Fatima

I think the support team are really good and quick. But for people who need urgent help, I think a live chat service should be installed. I believe Zendesk who you are with provide one to use - it would just make support quicker and at the touch of a button rather than having to wait a day or more sometimes.

This would be beneficial, and I sincerely hope you think about my suggestion.

5

Comments

66 comments

Date Votes
  • Official comment
    Mohammed

    It was available, just paused for the moment, will be available again soon.

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  • Ameesha

    I completely agree - the email system is too slow and sometimes freelancers have urgent issues that need to be resolved. A live chat or phone support is vital for this type of website where we need to provide a quick and quality service to our buyers.

    0
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  • Jordan

    Hello support

    I am new freelancer.

    I am not bidding now because free bid is over.

    I want to bid to projects

    I am gonna verify payment method after I get a job

    -2
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  • CynoZ

    My Account is under Review. I am not able to send any proposal for any job. What i have to do now. Tell me any guide that can be help me 

    0
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  • Heemanshu

    I think even support is not helping. I have a question and its not getting any reply.

    my question is here - 
    https://support.peopleperhour.com/hc/requests/656540

    0
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  • Dwight

    Need faster help methods.  Phone AND chat.

    0
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  • Amod

    Hi,

     

    Can someone help me please to setup payment settings

     

    0
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  • Private

    Why the hell is my job decline? I posted it on other places and it is live there?

    -1
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  • Private

    I am offering $3000 for the task to be done.

    0
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  • Fatima

    What is the task

    0
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  • Private

    Check the wrk that is just no declined

    0
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  • Private

    same is live on freelancer and upwork

    0
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  • Ali

    HI, I am having problem with the payment. I have used 3 different cards but its not letting my transaction go through. I need to pay. Please help me with it.

    0
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  • Sami

    Hi there..
    I have been paid for an invoice from my employer but it says pending in my account. What's wrong. Kindly advise.

    0
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  • Linda

    I agree that a faster response to urgent queries would be better through an online chat customer service. PPH are charging enough in fees that the customer service should be much better than it is. I have been trying for several days to get my payment withdrawn to my verified account but I cant get hold of anyone quickly to find out if there is an issue. I shouldnt have to beg for money Ive earned.

    0
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  • kouekam

    hello 

    please help me support right gave my job to a freelancer and he could not provide job done and he want me to release the fund 

    how can i deal with such situation m??

    thanx

    0
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  • Mohammed

    kouekam

    Same workstream above the text box find "request refund"

    0
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  • Private

    Please provide me a live agent for who will talk to me either live phone call or live chat.

    I have hired a team for my big project of $7500.

    I find absolutely no support here by PPH.

    0
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  • Mohammed

    Hey , I'm not the support , just a freelancer.

    contact em  from here http://support.peopleperhour.com/hc/en-us/requests/new , $7500 you should be a V.I.B and they may call you , leave your phone number.

    1
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  • Hussain

    I need help

     

    -1
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  • Djordjije

    I want to send file to client. But file is larger then 3mb allowed size on PPH. Can you give me alternative option for this problem?

    0
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  • Safar

    Hey,

    Recently I see my PPH automatically log out my account !!!

    Is there anyone have same issue with PPH ?  

    0
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  • Md. Mohidul

    Hello there, I am Mohidul Islam. I am a freelancer of PPH. I am facing a problem by adding my new payment account. Please help me.

     

     

    0
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  • Mohammed

    @Mohidul

    open new ticket from here : http://support.peopleperhour.com/hc/en-us/requests/new

    -1
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  • Md. Moinul Hasan

    Hi team, 
    I try to sent proposal but i can't because of some issues.

    shows "You have to accept our communication and billing policy" this pop up.

    i don't know actually what can i do now.please help me . 
    Best Regards,

    1
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  • Rina

    Hello..sir/madame

    change my account name

    Rakib Coder To Rina Sultana

    Thank you...   

    0
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  • Manirul

    hi i want to my account move to as freelancer how to change

    0
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  • dong

    hi

    how are you

    I want to know how to identify my account

    and how to have live chat on this site.

    Thank you.

    -1
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  • Marcio

    how can I hide my proposals from other biders?

    0
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  • Murad

    Hi Need Help How To WithDraw Payments 

    0
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