BUYER FEES

I have discovered that you have taken money from me that I did not specifically authorise - I am in receipt of an invoice entitled "Buyer Fees for Deposit to Unassigned Funds"

Please explain when I committed to pay this?

 

1
19 comments

Official comment

Avatar
Kelly

Hi Peter,

Thanks for your message, if you check point 8. Buyer Fees on the link below you will see what you agreed to when you signed up to PPH.

https://www.peopleperhour.com/static/terms

If there is anything else I can help you with then please let me know.

Kelly,

These are not the terms that I agreed to when I signed up.  I have used the service for many years and never had to pay buyer fees.  When did you start charging them and how did you notify me?

Kelly,

What is your response to my question please?

I agree with you Peter. I've had exactly the same happen to me. 

Nowhere did it say anything more than £125 would be paid. Suddenly they add £13.10 to the bill.

I'll never use this again. I've never had things secretly added before.

Same here ... what are these fees? I could not care less whether you "tucked" this into the small letter of a pages long supposedly agreed terms o service.  You are losing an active buyer for this non-sense! 

Note - those terms are dated March 2nd 2018 so it's fairly likely that nobody on this thread signed-up to them

Also, when I last checked, the Ts & Cs comprised over 10,000 words so it's very unlikely that anybody read them.

An earlier revision dropped the free option of payment by bank transfer. 

I agree with the above.  I never knew that I have to pay 10% extra as fees.  If there is such a fee it should be clearly added to the total of the job before accepting. 

I am seriously considering to stop using PPH.  They have a number of short comings and this is the deal breaker for me.

 

I see that my comment (below) made on this post 6 days ago is still 'pending approval'.

It seems that stifling discussion is more-important than addressing very real issues.
------------

Those terms are dated March 2nd 2018 so it's fairly likely that nobody on this thread signed-up to them

Also, when I last checked, the Ts & Cs comprised over 10,000 words so it's very unlikely that anybody read them.

An earlier revision dropped the free option of payment by bank transfer. 

  

 

I already moved to UPWORK.  Very advanced website with a mobile app and professional support. 

PPH putting hidden fees is not professional at all and they lost my trust. 

Hani

I looked at Upwork on your recommendation and they do look generally more-professional.

I notice that their fees, to both buyers and sellers, are more-modest and fully-disclosed as far as I can see.

They do have a better thought-out policy should the client choose to work directly with the seller.

Firstly, there is a limit to the period in which such an arrangement is barred though, in my experience, an 'unlimited' period is unlikely to be enforceable.,

They are also happy to countenance direct working in return for a reasonable fee.

Ironically, lower fees and efficient support makes it less-likely that anybody would want to cut-out-the-middle-man.
 
Payment arrangements also seem clearer.

I will give them a try as there seems to be less relevant work coming through on PPH.

Regards

Les

This is an absolute joke. This is unbelievably underhand and I will never use PPH again.

Yes, this new tax is quite greedy considering PPH take a large chunk already from the suppliers. Its a shame because I thought the system was fairly good but they can't seem to justify taking almost a third for their system. That's even more than Uber and cannot motivate the hard pressed suppliers who deserve better.

Their silence speaks volumes! Looking at Upwork

Very true Adam

And I have noticed the consequences in terms of relevant new business coming in - there is now very little of relevance to me on PPH  whereas, at the beginning of the year, I was winning a new client every week or so.

I have now completed a couple of jobs with Upwork and it all seems generally more-professional.

They don't have as much UK work as PPH used to provide but then nor do PPH.

.

Yes they are stealing hiddenly... Even while we are checking out they dont show that fee, we see it in the credit card statement.

I just saw this fee on an invoice as well.  I am requesting a refund.  If they want to stay in business they will stop this immediately, refund all buyers and apologize.

You'll be lucky David - dozens of complaints abut this have fallen on 'deaf ears' and many buyers have responded by refusing to use PPH again.

I know, I am a seller and 'feeling the pain.'

A pity somebody doesn't take some sort of legal action over this, though the sums involved are probably too small.

Apart from the fact that the User Guide still states that they don't charge fees to buyers, they would appear to be in breach of recent legislation by charging for the use of Credit Cards.

 

Thanks for the Upwork tip. I hate that PPH 'hide' the fees - and even make it tricky to find the invoice for them, since they aren't under 'Invoices'!!!

Other things are less than easy to navigate and find in PPH, both as a buyer and a seller.

Definitely switching.

Hi

Just noticed this too. I have used PPH before and i'm disappointed with the new fee structure. I think it is worth pointing two facts:

surcharges for electronic or card payments are illegal since february this year (https://www.businesscompanion.info/en/quick-guides/pricing-and-payment/payment-surcharges)

- hidding fees in the terms and condition is in violation with the Consumer Right Act, revision 2015 (https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act under unfair contract terms). 

this is just not acceptable. They must refund us all, or we should contact trading standards.

Please sign in to leave a comment.