PAYMENT ISSUE

Follow

Ample Web Solutions

• September 03, 2017 03:41

It was showing only few pounds to get rank 1 in Admin Category but due to your unresponsible reply, we can't do anything as well as it effect on my ranking even paid by the buyer on-time.

 

How will you adjust our ranking if you paid us after couple of days?

Why don't you reply us back?

How much time do you need and How much will you charge on the payment we received on last month?

Is there anyone available to reply us or we have to wait for more days,weeks or months?

Who's Incharge to handle our complain?

And how we'll get rank 1 like this?

 

Last time you cutted $7 for payment of $12 and said sorry about that so who's responsible to handle this kind of queries?

 

0

• Official comment

  

  Permanently deleted user

  • September 03, 2017 19:08

  Hi Ample,

  Many thanks for your questions. Please see my responses below: 

  "Why don't you reply us back?"

  The support team reply to customer queries ASAP, however if they are having to merge 10 or more tickets/queries into one thread from the same person regarding the same issue it will take a lot longer to answer the original complaint.

   

  "How much time do you need?"

  You have already received one or two responses to your queries and I hope that once your tickets get 'cleaned up and merged' you will find satisfactory answers to your main query.

   

  "Is there anyone available to reply us or we have to wait for more days,weeks or months?"

  You have had responses and stated that you are satisfied or happy with their handling of your queries.

   

  "Who's in charge to handle our complaint?"

  There are a number of people that have responded. I am sure your response will be escalated to a senior adviser soon.

   

  Please let me know if there is anything else I can help you with.

  Comment actions Permalink
• 

  Ample Web Solutions

  • September 04, 2017 04:12

  Hi Kelly,

  Okay,but why are its taking so long when they Paid my Invoice on 30 Aug and we also sent all of the payment snapshot and all?

  The amount they paid($600) last month on 3.5% basis so how much will you charge on it for now?

  Is there any specific time-frame to get reply from you on this issue because my client and me sent many emails but waiting and waiting?

  0

  Comment actions Permalink
• 

  Permanently deleted user

  • September 05, 2017 09:37

  Hello Vivek,

  If you can send me a direct link to the invoice reference you are referring to I will be able to help you. As the only $600 and $700 payments I can see in your account were from this project 1687616, and the $700 payment was successfully added to your account and then subsequently withdrawn a day later. The $600 payment is still being held by the buyer as the invoice hasn't been raised yet? I believe your problem is being looked into by a senior adviser, I believe your issue is that your original $700 payment hasn't been reflected in your 'rank 1 status'? This ranking gets reset every month anyway, so if you continue to work hard as you are doing you will continue to be in the 'top 3' and get rewarded by getting top jobs as such.

  Thanks, Kelly

  0

  Comment actions Permalink
• 

  carla

  • September 06, 2017 15:58

  Please help, I've been trying to process my card for 4 days now and it just keeps saying error. Then I receive an email from Lucy and she says to try again and I still come up with the same issue. Please call me to help with this issue.

  828-273-8518

  thanks

  Carla

  0

  Comment actions Permalink

Please sign in to leave a comment.