Buyer will not accept revisions to first draft
Hi all,
Strange situation this...never came across it before on PPH.
I won work from a client for a 2,000 word article. Did all the research and produced a first draft.
In all my experience as a copy writer, things are rarely signed off on the first draft with a customer you're working with for the first time. There are always tweaks that are needed for content or tone of voice.
In her reply to me, she stated..."It's not quite what I was hoping for in terms of the quality of content within the piece - and the tone isn't quite right either. It's reads as very informal and conversational, as opposed to a more formal / corporate, technical piece.
We're going to take it from here, but thank you anyway."
In terms of criticism, that's very fair - I don't have a problem with that. However, it's when she states that she's "going to take it from here". In my original bid message to her, I told her that "My rate includes...unlimited revisions."
I replied "I am more than happy to keep working on it until it's 100% where you need it to be. Most of the work I've ever done for clients involves a drafting process where we work together to get the tone and content just right."
She read the message but did not respond. I sent her one this morning (that she has not yet read) stating "As stated in my last message, I'd really welcome the chance to present a second draft. I've done all of the research necessary to provide readers with the information they're after. All I have to do is to re-write it to the tone and structure required.
If that's not what you'd like, I'm genuinely gutted as I'd like to give you 100% in terms of the outcome. If that is the case, may I present the invoice to you?"
I genuinely want another go at the piece. If she's refusing, I'm gutted because I like to achieve 100% satisfaction.
I'll be particularly upset if she gives me a bad review after payment because I've not had the chance to go and work on the document again.
How should I handle this, PPH people?
-
Official comment
Hi Mark,
Many thanks for your message, if you do not hear from the buyer again you can raise the invoice within the workstream.
Terms page http://www.peopleperhour.com/static/terms
3. Job delivery : 3.2 Custom Jobs
"...The Buyer must then provide the Seller with detailed feedback in the WorkStream on what work remains outstanding .The Seller must provide, and be given the chance to provide, at least two iterations of the deliverables based on detailed feedback from the Buyer;"
5. Leaving Feedback
Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to PPH.
If there is anything else I can help you with then please let me know.
Comment actions -
Hey Mark,
First, no panic there will be no bad review, if you don't hear feedback from this buyer you can raise invoice.
Terms page http://www.peopleperhour.com/static/terms
3. Job delivery : 3.2 Custom Jobs
"...The Buyer must then provide the Seller with detailed feedback in the WorkStream on what work remains outstanding .The Seller must provide, and be given the chance to provide, at least two iterations of the deliverables based on detailed feedback from the Buyer;"
5. Leaving Feedback
Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to PPH.
-----------------------------------------------------------------------------------------------------
In other words, you are working with a narcissistic pervert, who wants to reduce you, your work and efforts, be-careful of similar samples.
Please sign in to leave a comment.
Comments
3 comments