invoice pending

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Sonja

• October 12, 2017 09:03

I sold an hourly to a client. It is a 1000-word article. But, since my client wanted a longer article in the form of a short story, then agreed to purchase an hourly and to send him the additional invoices for all the content above 1000 words. I sent the invoices, but they are still pending. 

Is there any problem with this? The client said it was all paid.

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• Official comment

  

  Permanently deleted user

  • October 16, 2017 10:13

  Thank you for your messages Sonja and Liza.
  
  My sincerest apologies for the late reply. We are working hard to provide each and every user with the appropriate attention and correct information/answers to their query.
  
  I do understand your concern and your urgency to receive the payment but we always request the users to allow us 3 working days (i.e. excluding Saturdays, Sundays and UK public holidays) to process invoices from the time the buyer has approved the invoice. However, in Liza's case I found all your invoices are paid and you had successfully withdrawn those funds from the site. 
  
  Please let me know if I can help you with anything else.
  
  

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  Liza

  • October 12, 2017 13:02

  I have exactly the same problem since some time with multiple clients.

  These pending invoices are being processed the next day (at least in my case). I sent a message in customer support about this, but they didn't reply yet. 

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  Sonja

  • October 12, 2017 13:06

  It is happening to me for the first time. Maybe it's because I sent two separate invoices, one for my hourly and another for the additional words.

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  Mohammed

  • October 12, 2017 20:12

  Funds may take up to three days to be credited to your balance

  

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