Refund clearly not being reviewed via your own policies

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Nathan

• November 15, 2017 00:50

Do your customer reps even bother reading your policy.

If the seller is at fault, you owe waive your 10% fee. This is getting ridiculous.

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• Official comment

  

  Permanently deleted user

  • November 15, 2017 12:25

  Hello Nathan
  
  Thank you for your message.
  
  Sorry about that. Rest assured, we had refunded the refund fee amount back to your wallet as there is no fault from your end in asking for refund of the funds from escrow. You can now use those funds to pay another seller or withdraw them back to your account. 
  
  Hope this helps.
  
  Please let me know if I can help you with anything else.

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