Withdrawal Account (PENDING) was working last week

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Daniel

• November 15, 2017 13:50

My account for withdrawals which is not a paypal account just a standard bank account has gone from working last week to Pending this week.

There is no question for evidence or anything like that, just unable to withdraw my funds.

Very annoying.

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• Official comment

  

  Permanently deleted user

  • November 17, 2017 11:11

  Hi Daniel,

  I can see that you have the same bank account linked to your account twice, once in 2014, and once earlier this year. The one earlier this year is the one now 'pending'. Perhaps this has been your issue? Have you recently tried paying money in to our system?

  Please be patient with our payments team while they endeavour to resolve your issue as placing more tickets in the system will cause your tickets to go to the back of the queue as that is how the system works. It marks a new ticket as the older one complete and the new one as a new problem. 

  Please let me know if I can help you with anything else.

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  Permanently deleted user

  • November 17, 2017 12:25

  We have investigated the pending payment method issue and it seems to be a bug in the system caused by an update we have worked on.

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