Can't make withdrawal

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Livi

• November 15, 2017 14:53

I can't  make a withdrawal to my PayPal, error message is " The withdrawal account you have selected is not approved yet and cannot be used. More information can be found in the Payments section of your Account settings.."

I have made withdrawal to the same paypal account previously, and  I have supplied all required verification documents which were approved

There is a little different between my PayPal name and PPH name (e.g., Raymond written as Ray on PPH).

How do I resolve this. Does it mean PPH will keep my money for good

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• Official comment

  

  Permanently deleted user

  • November 17, 2017 12:26

  Hi all, 

  We have investigated the pending payment method issue and it seems to be a bug in the system caused by an update we have worked on.

  Please let me know if there is anything else I can help you with.

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  Kashif

  • November 15, 2017 15:54

   I am experiencing the same problem, my PAYONEER Account says PENDING and doesn't allow me to withdraw a single penny, On asking PPH support a rep send me an email to send SCREEN shots of my PAYONEER Account Update Settings Page, I submitted that but no feedback from them up till now, I also received an email from PPH to supply them DOCs like ID and Utility bills that i did and they have been verified,  

  BUT I CANT WITHDRAW ANY MONEY,  

  Does PPH wants to KEEP it for GOOD,      ??????????

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  Diana

  • November 16, 2017 16:44

  There's a serious problem here because I'm having the same issue with my Paypal withdrawal as well. Two requests to customer service and no reply. I'm becoming concerned by the amount of people that have this issue. 

   

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  Livi

  • November 18, 2017 01:26

   Kelly,

  please quit this copy and paste answer. it helps no one. you did not profer solution to my concern yet asking if you can help me with any other issue.

  Be professional and stop copy and paste answers

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  Kashif

  • November 18, 2017 03:34

  Thanks Kelly and all for initiating and resolving my withdrawal issue. Hope it helped others.

  Take care
  Kashif

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  Catherine

  • November 26, 2017 07:24

  I am having exactly the same issue as the original poster. I have emailed customer service and completed an online help query four days ago and no response. Had a miserable weekend as a result of not being able to withdraw my earnings. PPH please sort this out!

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