My payment is not approved by customer support team

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Uthayakumar

• November 30, 2017 16:47

Hi there,

           AN HOUR AGO , I got the message from PPH, "

nfortunately, our Customer Support team didn't approve the payment. Read more about Invoicing on PPH in our Terms & Conditions section or Contact our amazing Customer Support team.

PPH Admin: Seller please provide proof that Job has been completed before raising an invoice again (screenshot, website, URL, attachment etc). The seller needs to provide proof of work delivery on the workstream to be reviewed by the buyer. Thank you"

 

My client already deposited the money to Escrow, and left the positive feedback then, I do not understand, why this message? Please fix it asap.

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• Official comment

  

  Permanently deleted user

  • December 01, 2017 11:39

  Hi Uthayakumar,

  You can leave a screenshot of the positive feedback including the feedback of the work you have done for the buyer or you can screenshot the work/attach the work etc to the workstream and then payment will be released. It is a process PPH moderators have to do to ensure the integrity and security of our platform.

  Please let me know if I can help with anything else.

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  Uthayakumar

  • December 01, 2017 22:48

  Hi, just now, I attached a screenshot for my work done for E.M , and screenshot of Positive feedback done by him at workstream, Kindly see and release the payment. do you need anything to show, let me know....

  Thank you 

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