Issue with Payment withdrawl

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S

• February 28, 2023 13:03

Hi PPH

I have submitted multiple requests for the withdrawal of my unused funds to my designated PayPal account, on no fewer than four occasions. Despite having raised a ticket (number: 1134240), I have received only an initial response, and subsequent follow-ups have remained unanswered. Although I have received an automated confirmation of the withdrawal, the funds themselves have not been transferred, leading me to question the integrity of your organization.

May I request confirmation of the status of my withdrawal, or failing that, the assurance that the matter will be addressed in a timely and satisfactory manner? Alternatively, I may have no other recourse than to pursue legal action, potentially by seeking the assistance of the Financial Ombudsman in the United Kingdom, to whom I may escalate my concerns.

Regrettably, this unfortunate experience has resulted in my loss of confidence in your services, and I must express that I am disinclined to engage your platform for any future projects.

 

 

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• Official comment

  

  Community

  • March 01, 2023 11:21

  Hi there

  Sorry to hear that you're having this issue. Unfortunately, by sending follow-up requests on the same ticket, our system is putting your ticket to the back of the queue each time, which is leading to you receiving a slower response rate. Sorry about this! In future, please wait until one of our customer service agents comes back to you before sending any furthe responses.

  I've let our customer service team know about your issue, and one of them will get back to you as soon as possible. 

  Best wishes

  The Community Team

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  S

  • March 01, 2023 14:31

  Hi PPH,

  We transferred the funds from our Business PayPal account, which has already been added to PPH and verified. However, your Team is asking that I add a bank account under my name. This request appears unnecessary as these funds are rightfully owned by our company. To ensure a prompt resolution, we kindly request that the unused funds be released back to the original deposit method.

  If this issue remains unresolved, we may be forced to escalate it to the Financial Ombudsman and take further action against your company.

   

  Regards,

  A disgruntled PPH customer

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