CLIENT NOT RESPONDING AFTER I HAVE DONE WORK

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Eddy

• February 28, 2023 18:24

PLEASE HELP ME PPH, THIS CLIENT CALLED LUKE HAS BEEN UNRESPONSIVE FOR WEEKS NOW, I OFFERED REVISIONS AND HE HAS REFUSED TO COMMUNICATE, I DONT THINK I WILL GET FULL PAYMENT NOW SO I SHOULD SURELY GET THE DEPOSIT THAT IS IN ESCROW AS I HAVE DONE THE INITIAL WORK FOR THE CLIENT

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• Official comment

  

  Community

  • March 01, 2023 11:31

  Hi Eddy

  Sorry to hear you're having an issue with an unresponsive buyer. The best thing to do is to raise a ticket with a customer service team so they can investigate this for you. 

  You can do this by emailing support@peopleperhour.com and one of our team will respond to you there. 

  Best wishes

  The Community Team

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  Adam

  • February 28, 2023 18:47
  • Edited

  Raise an invoice if the work is complete and you have given reasonable time (7-10 days) after delivery and you have left messages on the workstream

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  Eddy

  • March 01, 2023 11:32

  Yes Adam I have done this, the client has gone into hiding, very unfair when this happens, i think it should be policy to get the full payment in escrow at the start of projects and then if a client goes hiding for a long time after work completion, the funds should be released to the artist/ freelancer otherwise clients can easily keep messing us about

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  Aneela

  • June 03, 2025 18:49

  Hello I have done the client work but the job issac did not reply me and 5 days have passed.

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