Withdrawal Rejection Stating pending issue with buyer

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Usama

• September 12, 2023 05:30

Hi, I have completed all the projects on pph with my 100% efforts, and have tried to satisfy the buyers for each of there requirements. But now there is an issue which is not letting me withdraw my hard earned money from pph, stating i have a pending issue with buyer which is not resolved. Can i Please get to know what is the issue and will this be effecting all my upcoming work on pph, like all further payements will also be holded here on pph to which i can't withdraw, please let me know

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• Official comment

  

  Community

  • September 12, 2023 09:12
  • Edited

  Hi Usama, 

  We can see you have created multiple tickets in the system about this issue. Please be assured that once a member of the team is available, your query will be handled. We have escalated this to the team in this instance who will investigate further and respond. 

  However, it seems that you need to request a refund manually in order to start the process. 

  We appreciate your understanding and patience while the support team work through things.

  Best wishes, 

  The Community Team

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  Nancy

  • September 12, 2023 08:37

  Are you sure it's an issue with the buyer? Have you asked the buyer if there's an issue?

  Sounds to me like the PPH waiting game.  You have to wait two weeks to withdraw your money. 

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  Usama

  • September 12, 2023 14:41

  Hi,

  so How can I ask for a refund manually for the money for which the 2-week hold period is over and there is no issue with the buyer as I have asked him, and for me, he also reported the issue which I'm facing of withdrawal.

  Please guide me through this issue.

  Thank You.

  Regards,

  Usama

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