Security questions now recognised

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Susanna

• March 14, 2023 16:44

I have been trying to access my account but I am being repeatedly given an error message when I use my security question answer which I 100% know is the right one as I keep it in Lastpass. They are holding a lot of my money and I can't get access to it. No reply from the ticket I have raised twice now. Has anyone else had this problem ?

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• Official comment

  

  Community

  • March 15, 2023 08:58

  Hi Susanna, sorry to hear you're having trouble accessing your account. We can see you've raised a ticket with the support team and a member of the team has responded with more information. They are the best team to help as they will be able to help reset your question and provide access to your account. 

  Best wishes, 

  The Community Team

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  Robiul

  • March 27, 2023 07:43

  I forgot my security question 

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  Robiul

  • March 27, 2023 07:44

  I forgot my security question answer

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