I Want to refund to buyer.

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Asif

• September 27, 2023 11:06

5 days ago i submit a ticket to refund to the buyer. But i did not get a reply please refund to the buyer as i mentioned in my ticket. Help me please

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• Official comment

  

  Community

  • September 28, 2023 10:27

  Hi there Asif, 

  We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

  Please be assured that once a member of the team is available they will respond to your query. Typically the support team respond between 7 - 10 working days. 

  Thanks for your patience.

  The Community Team

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