Mr xenios where are you? Your support agents are sleeping.
Ticket #1179143 Assigned to Kristal and It was closed without response.
Follow-up Ticket #1184526 created 3 days ago still does not respond.
Shahzeen
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Official comment
Hi there, thanks for getting in touch and sorry to hear you're waiting for a response. Please be aware that we are experiencing a surge in demand which has unfortunately caused delays.
The support team will respond as soon as they are available which can take between 7-10 working days. We thank you for your patience and hopefully, your query will be resolved soon.
Best wishes,
The Community Team
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