Horrible inactive customer support

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Asbjørn

• October 05, 2023 18:03

I opened a case on an inactive customer several months ago, got a single reply from customer service that they would check and ask for information from the customer. I kept asking customer services for feedback for several months, including opening a new case as the representative was unresponsive ... On the new case, same thing happened, AGAIN. And, now the job has ben cancelled due to "inactivity" and my customer was refunded in full, still without me getting and feedback on action or solved case from "customer service". Cost me a lot of time, and a lot of frustration, and completely fell through the system in pph. If this is the level of support I pay for in % of my payment. I'd say everyone is far better of anywhere else. Not at all satisfied with how pph has handled this case (first/only case I've had trouble with so far. But you can only judge on the cases where there is a need of support (?)).

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• Official comment

  

  Community

  • October 06, 2023 13:06

  Hi there, thanks for your message and sorry to hear you're having trouble.

  We can see your ticket in the system and a member of the team has responded with more information. We advise you to follow the instructions the support member provided. We have also escalated your query to a senior member of the support team to look into this and provide you with any further updates to your latest ticket. 

  Please be assured that this is being looked into and thank you for your patience.

  Best wishes, 

  The Community Team

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  Asbjørn

  • October 06, 2023 13:10

  Yes, they responded 8 days ago, I made a further comment to get information on how to proceed ... and then did not get any response (in a week).

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