“Proper proof of work”

Follow

Harry

• November 01, 2023 09:27

PeoplePerHour, you’ve left a cryptic message in my work stream delaying my withdrawal further requesting “proper proof of work”. What does that mean? My client is happy and has paid my invoice. I understand that any agreement is between my client and I. I don’t understand why you need this proof of work, but in the interests of brevity, will you please tell me what will satisfy you? Your customer response team hasn’t responded to me when they said they would. Also I don’t understand why you didn’t request this “proper proof of work” prior to the invoice being paid, and waited until the 14 days “clearance” period was up.

0

• Official comment

  

  Community

  • November 01, 2023 20:46

  Hi there, 

  We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply which has pushed your query to the back of the queue.

  We have chased this with a member of the team, and they will be in touch as soon as they are available to help with your query. 

  Best wishes,

  The Community Team

  Comment actions Permalink
• 

  Muhammad

  • December 19, 2023 06:05

  thats a insane approach, if we send you a reminder that means you will make request the last one on que

   

  Who is suggesting such disastrous ideas

  0

  Comment actions Permalink
• 

  Nancy

  • December 19, 2023 10:18

  And instead of answering the question about proof of work - which would have been simple - you send a cut and paste response which does not help the freelancer at all, but creates extra backlog.  Just answer his question here.  We might all learn something too - which again, would stop the pile of tickets you have. 

  Do you have anyone there who understands how to simplify systems - and no, please don't raise a ticket for that! 

   

  0

  Comment actions Permalink

Please sign in to leave a comment.