Its been 12 days no reply from staff

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Raza

• May 12, 2023 10:15

I am really getting frustrated with this pathetic customer support. They are not responding at all its been 12 days and no one is there to respond to my ticket. Whats the solution?

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• Official comment

  

  Community

  • May 12, 2023 10:37

  Hi Raza, thanks for your message, and sorry to hear this. We can see your last response was 7 days ago and not 12 - due to an unprecedented amount of tickets, there have been delays, apologies. 

  We have escalated this to a support team member to get back to you as soon as they can.

  Thanks for your patience and best wishes,

  The Community Team

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  Raza

  • May 13, 2023 03:45

  Can you not see staff is not responding since last 9 days? And the ticket is 14 days old. I don't understand how the auto close is 2-3 days and your response is almost 10 days. Its not the amount of tickets to get resolved it looks like staff doesn't really care about freelancers when they are in trouble.

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  Dave

  • May 18, 2023 11:26

  They dont Raza, never have

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  Raza

  • May 18, 2023 15:32

  Its almost 15 days no reply from staff. I am now thinking to remove all the links I made for buyer 

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