Withdraw Delay
Hello PPH Customer Support,
I hope you are well. I am not well. I am very upset at this moment . Last 2 days ago I have withdrawal a small amount still I haven’t received. Today is the 3rd business day. I am a top freelancer of PPH. I get my payment in seven days but after that sometimes it takes 2/3 days after withdrawing my payment. So if we don't get the payment on time, what is the difference between the top freelancer and normal freelancer. We are not from a rich family we are from middle class family so we need our payment on time.
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I've been a TOP FREELANCER, too but experience similar delays.
My 14-day clearance period was completed and I requested withdrawal on the morning of December 7, 2023 (Thursday). Today is December 13, 2023. 4 business days (6 days including weekends) and 4 hours have passed since my 14-day clearance period, but my withdrawal request is still in pending status. I wrote to support more than 24 hours ago, they stated that they would get back to me within 24 hours, but even though this time has passed, there is no response. I have been a full-time freelancer for 11 years. I have been doing business on this platform for 3 years. Since we could not earn 6000 GBP or 2000 GBP in the last 2 months, we were even forced to wait for a clearance for a long period of 14 days instead of 3 or 7 days. We tolerated an irrational practice as if the money was cleared more easily when we earned a lot. But isn't being treated like a fool over these 14 days and being kept waiting for more than 2 working days disregarding the rules you set yourself? In this case, aren't you violating the terms of the contract between us? Obviously, you spend more than you earn in PPH, and sometimes the money outflows exceed the money inflows and you don't have the money to pay. But remember, you receive your commission in advance. The money you keep waiting is our money, the money in return for our labor. What a shame... In short, it is a complete disappointment for freelancers like me, who work under difficult conditions and wait for long periods of time to get a reward that is not very high for their labor. There will come a day when we no longer need you, you will need us. Then, even if you apply no clearance period instead of the 14-day clearance period, you will not find us with you. Should we write a collective complaint letter to the regulatory authority you are affiliated with? Tell me, PPH, what should we do?
I just wrote the following article to PPH support. If these problems continue like this, I am thinking of finding the regulatory authority to which PPH is affiliated and writing to them. I'm really tired of this hypocritical treatment that makes me look like a fool. Whatever happens, let it break where it thins!
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Subject: Urgent: Unresolved Withdrawal and Disregard for Freelancer Concerns
I hope this message finds you well. I am writing to express my deep concern and frustration regarding the ongoing issues with my withdrawal request and the lack of response from your support team.
My 14-day clearance period concluded on December 7, 2023, and I promptly submitted a withdrawal request on that same morning. As of today, December 13, 2023, four business days (or six days including weekends) and four hours have passed since the completion of my clearance period. However, my withdrawal request remains in a pending status.
Despite reaching out to your support team more than 24 hours ago, I have not received a response, even though they assured me they would get back to me within that timeframe. This delay is unacceptable, and I am growing increasingly concerned about the lack of communication and transparency in this matter.
I have been a dedicated full-time freelancer for 11 years, with three years of experience on your platform. The extended 14-day clearance period, especially when we couldn't meet the earning thresholds in the last two months, has been a significant inconvenience. I understand the need for security measures, but the prolonged wait is both unjust and contrary to the expectations set by your platform.
Being treated as if the money clears more easily with higher earnings is not only irrational but also goes against the principles of fairness and equity. Moreover, the extended delay of more than two working days after the clearance period violates the terms of our agreement.
I acknowledge the challenges platforms like yours face in balancing expenses and revenues. However, it's important to emphasize that freelancers, like myself, rely on timely payments for the services we provide. The prolonged waiting period, without clear communication and resolution, is both disheartening and unprofessional.
I urge you to reconsider your policies and practices to ensure fair treatment for freelancers who contribute significantly to your platform. If these issues persist, it raises concerns about the ethical standards and business practices of your company.
In light of these ongoing challenges, I am left with no choice but to consider more formal avenues, such as filing a collective complaint with the regulatory authority affiliated with your platform. I believe that addressing these issues is crucial for maintaining a positive and collaborative environment between freelancers and your platform.
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You are correct in assuming that the issue was resolved (luckily! two hours after my lengthy message above). However, I cannot express the same sentiment about my satisfaction. The chronic delays, coupled with the 14-day clearance policy, require me to exert continuous efforts to receive my money on time and as expected.
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