Support

Follow

Mark

• December 12, 2023 11:11

I sent a ticket about billing 13 days ago and still no response! 

Do you have a support phone number or live chat feature?

This is unacceptable service, you soon take our money!

 

0

• Official comment

  

  Community

  • December 14, 2023 09:42

  Hi Mark, 

  We can see your ticket in the system and that you've been in touch a few times on the same query. Due to how our ticket system works, this has unfortunately delayed our response to you - sorry about that.  This is because tickets are sorted based on the date of a customer's last reply, pushing your query to the back of the queue. On top of a high demand for support, the support team is dealing with delays - apologies for any inconvenience.

  We have escalated your query to a senior team member to see if we can resolve this for you. 

  Best wishes, 

  The Community Team

  Comment actions Permalink
• 

  Mark

  • December 14, 2023 09:45

  Ok, will await your reply again. 

  0

  Comment actions Permalink

Please sign in to leave a comment.