My location is not being accepted

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Hayley

• July 17, 2023 16:18

I had an email from you to submit 2 forms of ID documents to prove that I am based in the UK. I have sent these via email as requested by PPH, but have heard nothing since. 

I am not able to submit proposals yet as it's still saying my account is not verified. Every time I raise a request, I am being told it can't be dealt with by the support team. 

How do I complete my application please?

Thanks

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• Official comment

  

  Community

  • July 20, 2023 12:13

  Hi Hayley, thanks for your message and sorry to hear you're still waiting for a response. We are experiencing an unprecedented demand for support which has unfortunately caused delays.

  We can see your ticket in the system and have chased this with a member of the senior customer support team who will look into this and provide the next best steps. 

  Best wishes, 

  The Community Team

   

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