Comments

15 comments

  • Official comment
    Community

    Hi Randy,

    I can see you have $60 in escrow on a project with a freelancer that you've been working with. Other than that, there are no funds in your account. I'm afraid I can't see the history of your payments, so you would need to raise a ticket with our customer service team by emailing support@peopleperhour.com to look into that for you.

    Best wishes,

    The Community Team 

    Comment actions Permalink
  • Adam

    …….

    0
    Comment actions Permalink
  • Randy

    Randy 

    I have a question PPH are holding $85 of mine and I wanna know how do I use that (85) to pay for services I want to use on your platform for this new project. Over a year or 2 ago I had $25 I didn't use and at the end of last year I had $60.00 that I didn't use. I wanna know how do I access that money to pay for the project I wanna do now.

    0
    Comment actions Permalink
  • Nancy

    Are you sure it's still in your payments section?  I would have thought PPH would have clawed it back if it's been 2 years.  

    0
    Comment actions Permalink
  • Randy

    I don't know what you mean by payment section. I'm basically trying to find out how to access the money that should be in my account. And I don't know how to access my account

    0
    Comment actions Permalink
  • Nancy

    You mean you don't have your log in details to bring up your profile page?  

    0
    Comment actions Permalink
  • Randy

    Yes I log into my account Randy 2626 but I don't know where to find that information about my money in my account

    0
    Comment actions Permalink
  • Randy

    Hey Nancy just wanted to know where do we go from here how do I access the money that's in my account?

    0
    Comment actions Permalink
  • Adam

    Top right hand icon click on it and select payment

    0
    Comment actions Permalink
  • Nancy

    I'm not from  PPH, this is a help forum and I'm a freelancer here myself, but on the right hand side of your profile page, there's a tiny pic of your profile photo.  Click on that, and there'll be a menu.  Payments is down that menu.

    You'll then have to answer your security question to access it.

    I wouldn't be surprised if your money has been taken by PPH.  They do say they are not a bank, and will not hold money for lengthy periods.  I can't remember what the period of time is, but it wouldn't be a year.

    Hope that helps. 

      

    0
    Comment actions Permalink
  • Randy

    Not only how do I access the money but I don't even see where the money's at

    0
    Comment actions Permalink
  • Nancy

    Like I said, PPH are not a bank.  I would imagine they've taken it.

    0
    Comment actions Permalink
  • Randy

    Sorry Nancy I thought you were from the company. How do I contact somebody PPH?

    0
    Comment actions Permalink
  • Nancy

    I'm not entirely sure now they've removed the chat function, but if you look through the guides on the Help page here, there should be a support email - something like support@pph.com or support@peopleperhour.com I would think - but check that in the guides.

    0
    Comment actions Permalink
  • Nancy

    They should also reply to this thread too - in a few days. 

    0
    Comment actions Permalink

Please sign in to leave a comment.