Client Paid the money but cannot access it more than 3 working days later as indicated

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Faith

• March 11, 2024 10:04

My client approved the money more than three working days ago and two week-end days. It is still not possible for me to withdraw. The system informed me that the money would be available in three working days.  Kindly assist me in withdrawing the money. The client approved the payment for the deposit. I have already completed all the work required. It will enable me to request the remaining money from the client through the platform.

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• Official comment

  

  Community

  • March 12, 2024 17:06

  Hi Faith,

  For more information on this, please check out our support article: https://support.peopleperhour.com/hc/en-us/articles/205218447-Withdrawing-Money

  Best wishes,

  The Community Team

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  Adam

  • March 11, 2024 11:59

  What is your clearing timescale? This is dependant on the amount of sales you make monthly, most are 14 days after the payment has been released

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  Adam

  • March 11, 2024 12:09

  Nothing to do with me but you signup to the website so you should know the rules. Taking work or money outside the platform is against the rules and will lead to your account being suspended.

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  Faith

  • March 11, 2024 12:19

  Thank you for your advice and clarification. I will now be planning for a 14 to 16-day delay in future, and not the three days indicated when the invoice is paid.  I value the system and I am committed to following rules and guidelines. Thank you for your valuable support.

   

   

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