Refunding a buyer

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Merve

• March 25, 2024 00:06

The buyer isn't happy with a graphic design job. I'm happy to rework it, but I'm also thinking of offering them the option to refund. I'd like to know what happens if I do end up refunding them. For example, how does it affect the ranking, profile etc? And if they get a full refund, will they still be able to leave a review? I've done 60+ projects on PPH and never had an issue like this so want to make sure I'm doing the right thing. 

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• Official comment

  

  Community

  • March 25, 2024 10:22

  Hi there, 

  Sorry to hear what's happened. We've created a ticket for you in the system and a member of the team will be in touch to help with your query as soon as they are available to help. 

  Best wishes, 

  The Community Team

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  Merve

  • March 25, 2024 10:27

  Hi, thank you, but just to confirm, I do not want to refund them just yet. I'm just thinking of giving them the option. But I'd like to know what that would mean for my ranking, etc. Thank you. 

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  Shahanaj

  • December 21, 2024 17:58

  Project refund problem is the buyer with me 
  The first video I edited for my client, he didn't like it because I used some duplicates and some mistakes. So, I edited it again for him. Then why didn't he respond to me? After 2 days, he requested a refund of the payment.

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