Unpaid Invoice - Customer support not answering

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Nicola

• June 26, 2024 10:36

I have an invoice which is over 10 days overdue, work complete, customer no longer answering.  Full amount in escrow.  

Raised a ticket with customer support and received no response, now into 3rd day. 

 

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• Official comment

  

  Community

  • July 01, 2024 08:47

  Hi Nicola, 

  We're sorry to hear about the delay - please be assured that if you raised a ticket then a member of the team will be in touch as soon as they are available. Due to the unprecedented demand for support, this has unfortunately caused delays, but the team are working as quickly as they can through tickets. 

  Thanks 

  The Community Team

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